DSM Surplus LLC Privacy Policy
Last Updated: January 2, 2026
1. Important Notice Regarding SMS & Mobile Data
DSM Surplus LLC (“we,” “us,” or “our”) does not sell, rent, or share mobile opt-in information—including phone numbers and SMS consent records—with affiliates or third parties for marketing or promotional purposes.
SMS opt-in data is used only to deliver service-related messages that you have requested and is maintained in accordance with applicable laws, carrier requirements, and industry standards.
All other information may be shared with service providers strictly for operational purposes, such as customer support, but SMS opt-in data is never shared outside of these parameters.
2. Overview
This Privacy Policy explains how we collect, use, store, and protect your information when you:
Visit our website
Request information or a consultation
Communicate with us via phone, email, or SMS
Use our services
If you do not agree with this policy, please do not use our services.
Questions may be directed to [email protected].
3. Information We Collect
Personal Information You Provide:
- Name
- Email address
- Phone number
- Mailing address
- Payment or billing information (when applicable)
- Communication opt-in records (SMS, email, etc.)
Automatically Collected Information:
- IP address
- Browser and device type
- Website usage data
- Cookies and similar tracking technologies
Communication Records:
- Appointment details
- Service requests
- Customer support interactions
4. How We Use Your Information
We process personal data only when legally permitted and for legitimate business purposes, including:
- Providing and managing our services
- Communicating about consultations, appointments, and requests
- Sending service-related notifications via SMS, email, or phone
- Maintaining consent and communication preferences
- Improving website functionality and user experience
- Preventing fraud and ensuring security
- Complying with legal and regulatory obligations
5. SMS Messaging & A2P Compliance
Opt-In Consent:
You will receive SMS messages only if you explicitly opt in through our website, forms, or by direct request.
We maintain timestamped records of all SMS opt-in consent actions.
Message Content:
- You may receive SMS messages for:
- Appointment confirmations and reminders
- Document requests
- Service updates
- Account or claim-related notifications
No cold or unsolicited messages are sent under any circumstances.
Opt-Out Instructions:
Reply STOP to any SMS to immediately opt out.
You will receive a confirmation, and no further messages will be sent unless you re-opt in.
Help & Support:
Reply HELP for assistance or contact us at [email protected].
Message Frequency & Fees:
Frequency depends on your interactions with us.
Standard message and data rates may apply.
Carrier Disclaimer:
Carriers are not responsible for delayed or undelivered messages.
6. SMS Data Protection Statement
- Mobile information is never shared with third parties or affiliates for marketing purposes.
- SMS consent data is excluded from all data-sharing activities.
- Limited sharing with service providers is allowed only to support core operations, e.g., customer support platforms.
- SMS data is protected using industry-standard administrative, technical, and organizational safeguards.
7. Cookies & Tracking Technologies
We may use cookies and similar tools to enhance functionality and analyze site usage. You can manage your cookie preferences via your browser settings.
8. Data Retention
We retain personal information only as long as necessary to:
- Provide our services
- Maintain legally required records
- Enforce agreements
When data is no longer needed, it is securely deleted or anonymized.
9. Data Security
We implement reasonable security measures to protect your personal information.
Note: No system is completely secure, and we cannot guarantee absolute protection against unauthorized access.
10. Your Privacy Rights
Depending on your location, you may have rights to:
- Access your personal data
- Request correction or deletion
- Withdraw consent
- Opt out of marketing communications
Submit requests to: [email protected].
11. U.S. State Privacy Rights
Residents of California, Colorado, Virginia, and Connecticut have additional rights under CCPA/CPRA, CPA, VCDPA, and CTDPA:
- Right to know what data is collected
- Right to request deletion
- Right to opt out of data sharing
- Right to non-discrimination
We do not sell or share personal data as defined under these laws.
12. International Privacy Rights
We comply with applicable privacy laws in:
- Australia
- New Zealand
- South Africa
Requests for access or correction can be submitted via [email protected].
13. Contact Us
For questions about this Privacy Policy or your personal data:
Phone: (424) 424-7220
Email: [email protected]